App Trouble? š¤·āāļø
- Wiebke
- Mar 4, 2022
- 2 min read
We have gathered some tips & tricks for the most common app issues our support team encounters daily!
What to do..
..when you canāt mark a pickup/dropoff completed
Stay within a 150 meter radius from the location.
Swipe the task completed in your app. Note that it may take a bit of time to be confirmed.
If it did not work out the first time, restart the app and try swiping again.
If none of this helps, reach out to Support in the app.
..when your app is not working properly
The first thing you should do is restart the app - usually that fixes most of the problems.
If youāre still having GPS issues:
a. With an Android device:
Make sure the app is allowed to always use the location service.
Make sure the battery saving mode is off.
If that does not help, increase GPS accuracy by opening the Settings app, tapping on Location, switching location on at the top, tapping Mode and then High accuracy.
b. With an Apple device:
In app options, location needs to be set to āAlwaysā.
In app options, background app refresh needs to be on.
WiFi needs to be turned on, even if you are using mobile data.
Do not use battery saving mode or apps.
If that does not help, restart your phone, uninstall the app completely and install it again. Only reach out to Support if none of the above helped and the app is still not functioning.
..when you canāt go online
Make sure you are in the hotspot and you have a shift starting.
Restart the app and try to swipe online again.
Note that if you had to be set offline by Support on your last shift, you must let Support know at least 30 minutes in advance that you need to be set online manually again.
I think Google Map sometimes has its madness, and that makes more or less logical, because You might also have too many tabs open at the same time and the computer is a little overloaded with running Google Maps. The installed cookies can also paralyze Google Maps, so they should be deleted. If none of this applies, it can help to use a different browser. š²āļøšš²š“šµššš
If you just collected the order and can't confirm pickup, you can use the pinpoint in the Wolt app to find the location manually. In the meantime, your phone can connect to other relais stations and connection should be restored. This way you can safe time and keep the customer happy.
Lets add some real hacks:
Sometimes the App just freezes your location and you can not mark a task complete. Solution on Android start google maps -> Wait until google Maps pinned your Location. -> return to the Wolt App. Often this fixes the Issue.
Sometimes the Support Chat is needing forever even during the automatic questions. Sollution i found return to Support chat Overview after every reply. Most times the Answer appears when you return to the Message Overview. I don't know why.